The Digital Licence app is only available for iOS or Android. There are currently no plans to make the app available for other devices or operating systems.
Onboarding
The first time you use the app after downloading, you will need to go through a series of steps before you can begin using it. These steps are known as onboarding.
Onboarding ensures your identity is verified and your credentials can be downloaded to your device. It also sets up security on your Digital Licence.
As part of onboarding with the Digital Licence app, you will need to create a Queensland Digital Identity (QDI). Your QDI is how we ensure you are who you say you are. As part of the creating a QDI, you will need to verify your information from a series of documents, such as passport, birth certificate or marriage certificate.
You will also set up app security during the onboarding process to keep your personal information safe and secure. The default app security is a 6 digit PIN, which you set during onboarding. You can also choose to use Face ID/Touch ID (iOS) or Fingerprint Access (Android), if you have those on your phone. This can be done while onboarding, or later via the app Settings.
The Digital Licence can be used on a maximum of 5 devices. If you have used it on 5 devices, you will need to remove it from 1 of them before you can add it to a new one. If you still have access to your old device, you can securely reset the app from the Settings screen. If you no longer have access to a device, contact us on 1800 317 389 and we will remotely remove the credential from that device.
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To get started with the Digital Licence app you will first need to download it. Once the app is downloaded the next step is to open it. Now it's time to create your Queensland Digital Identity.
A message will appear asking to use the TMR website to sign in - tap to Continue.
When you set up your Queensland Digital Identity through the online portal, the details you provide from your identity documents will be verified against the issuing authority's records, ensuring all details match
This helps protect your private information, keeping it safe and secure
To get a Queensland Digital Identity you will need to provide some forms of identification, such as your driver licence, birth certificate or passport.
Like many other digital accounts you'll need to provide a unique email address which is only accessed by you, then secure your account with a password. Make sure only you have access to this email address and it is not a shared account. This email address and password will be your login for your Queensland Digital Identity.
You will be asked to read and agree to the Queensland Digital Identity Terms and Conditions and Privacy Statement.
You will receive an email containing a six digit code to the email address you provided. Enter the code here then press Continue.
You will now need to enter your information from your identity documents. This information needs to be entered exactly as it appears on those documents. If the names on your document do not match, for example your driver licence is in your married name while your birth certificate is in your maiden name, you will need to provide a linking document such as your marriage certificate.
Follow the prompts on screen to verify your identity.
Finally you will be asked to secure your account by providing an Australian mobile number. Setting up multi-factor authentication helps you protect and secure your Queensland Digital Identity. You will need to use multi-factor authentication when adding the Digital Licence app to another phone.
Enter your mobile number then tap Continue. You will receive a one-time code sent to the mobile number you provided. Enter the code here then tap Continue.
You're almost there. A recovery code will be displayed on your device - you will need this if you ever need to log in without the phone you used to set up multi-factor authentication so you will need to make a copy and keep it in a safe place. Tap the Copy Code button and save it securely, then tap Continue.
The app will ask you to accept the Terms and Conditions and create a six-digit PIN to securely access the app. Keep this PIN secure - you will need this anytime you access the app. Then re-enter your PIN to confirm.
The first time your credentials are issued it can take a few minutes. Once this is completed, you have now successfully set up your Digital Licence and you are ready to begin using it.
The Digital Licence uses a consent-based model for sharing information. Each time you want to share information, you will know exactly what you are sharing and must consent to share. This way, you can be sure you are only sharing what you need to, with the people you need to.
When you want to share your information, select one of your credentials from the app. Information for that credential will be displayed. For example, if you select your Driver Licence, your licence number will be displayed.
At the bottom of the screen, you will see a Share button. When you select this button, you will be asked what information you wish to share. These groups of information are called sharing bundles. Each bundle matches a situation where you may need to verify your information with an industry, business or organisation.
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The Digital Licence has three features you can reach from the home screen.
First you can access each of the credentials you have loaded to the app.
You can then navigate to scan QR or Settings.
Using the QR scanner built into the app, you can verify other Queensland Digital Licences
So if you are in an accident and need to share your licence details with the other driver, you can verify their licence on the spot.
Then ask them to share a PDF copy with you.
Tap the cog to access the Settings functionality. In Settings you can change your PIN, securely reset the Digital Licence app on your device, view the Terms and Conditions of your digital licence and go to TMR online services.
You will notice on the bottom of the Settings screen the version number of the app you have on your device.
Yo change your PIN select Change PIN from the options menu. You will first need to enter your current PIN, then enter your new PIN then confirm your new PIN by entering it again.
A confirmation message will appear on your phone telling you that you have successfully changed your PIN.
The Reset Device option allows you to securely remove your digital documents from the digital license app. For example, if you get a new phone, resetting the app on your old phone securely removes it. The reset device action cannot be undone, so once you have taken this action, you will need to use your Digital Identity email and password to set up the app on this device or another device.
You will be asked to confirm if you want to continue the reset. A message telling you the reset was successful will appear on your phone screen.
At any time you can review the Privacy statement and the Terms and Conditions you agreed to when you accepted the Digital Licence by selecting the Terms and Conditions option
Jump straight to the TMR online services webpage by selecting the access TMR online services option.
Now you have an overview of the Digital Licence you can confidently find your way around the app.
If you have any questions, call us on 13 23 80 or visit a TMR customer service centre.
Sharing bundles
There are up to 4 sharing bundles available, depending on what credential you are using.
Share my driver licence
Available for driver licence only.
Shares all driver licence information—including your photo, name, address, date of birth and licence information.
Share my identity
Available for driver licence only.
Shares your photo, name and date of birth.
Prove I'm over 18
Available for all credentials.
Shares your photo and a confirmation that you are over 18.
Share a printable copy
Available for all credentials.
Shares all your information, except for your driver licence status, in a PDF file format.
Select the sharing bundle needed for your situation.
Proving your age
In this situation you may be entering a nightclub and have been asked to verify you are over 18. In this case, you select the 'Prove I'm over 18' bundle.
The app will ask you to consent to share your information.
When you select 'Yes', the app will present a QR code and a green tick if you are over 18. The nightclub staff can verify your information by scanning the QR code with their device or looking at your screen.
When a business or verifier scans your device with theirs, the information appears on their screen so they can check it. This information is not stored on their device and disappears once they close the screen. This is an example of how we are protecting your private information.
Here is an example of the Digital Licence in action, being scanned at a pub.
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Did you know you can now use the Queensland Digital Licence App wherever you're asked to prove your age?
The app gives you complete control over what you share and with whom. If you're asked for ID, navigate to the share menu, select the option that fits, and in this case it's 'Prove I'm over 18'.
The app will prompt you to consent to sharing your information. Select Yes.
Then present the QR code to the staff member for scanning.
You always have your phone with you and now you'll never be without your ID. The Queensland Digital Licence App. It's a simple and secure way for you to share your information.
Showing a police officer
During a traffic stop, or another situation, a police officer may ask to see your driver licence. If you're pulled over, make sure you comply with the rules around driving and mobile phone use. Tell the officer you have the Digital Licence app on your phone, then wait for the officer to ask you to use your phone. Don't reach for your phone until you're asked.
Open the app, and open your Driver Licence credential. Present this screen to the police officer, who will take note of your information, or scan your app with their mobile device. This will give the officer the information they require.
You will not need to hand your device to the officer for the purpose of checking your digital licence. They will be able to get the information they need either through visual check, or by noting or scanning the Driver Licence credential.
Sharing a printable copy
In this situation a business may need to take a photocopy of your physical driver licence. Since that's not possible with your phone, the Digital Licence app lets you export your information in a PDF document.
Open the app, select Share Licence, and then the 'Share a printable copy' sharing bundle. After you consent, you will be asked to share a document named 'credential.pdf' using your phone's sharing methods, such as SMS, email or messenger apps.
The business you are sharing this information with will let you know how they would like to receive your PDF file. The PDF file you share with them is digitally signed and encrypted. This means if any changes are made to the document, they will show up as an error in the PDF.
Here's an example of how to share your information as a PDF document.
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Did you know you can now use the Queensland Digital Licence App whenever you're asked to provide a printable copy of your ID?
The app gives you complete control over what you share and with whom.
If you're asked for a printed copy of your ID, navigate to the Share menu, select the option that fits, and in this case it's 'Share a printable copy'.
The app will prompt you to select your preferred method of sharing the copy - email and text messages are just a couple of the options.
It's so convenient; your ID can be printed and ready in moments. You always have your phone with you and now you'll have a printable copy of your ID at your fingertips. The Queensland Digital Licence App: it's a simple and secure way for you to share your information.
Scanning another Digital Licence
You can use your Digital Licence to scan another person's Digital Licence when they present their information to you.
To do this, select the Scan QR code option at the bottom of the app's home screen. The other person will show you their device, and you can use the in-app camera to scan the QR code on their screen. The information they have shared with you will then appear on your screen.
To scan another Digital Licence, you must use the in-app camera. You cannot use your device's regular camera mode.
To access the settings on your Digital Licence app, select the cog icon in the bottom bar on the app's home screen.
Change PIN
This option lets you change the PIN you set when you first onboarded.
You need to enter your existing PIN, and then enter your new PIN twice.
The app tells you if you have successfully updated your PIN.
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You can easily reset your Digital Licence app PIN any time using the Settings function.
Tap the cog icon at the bottom of the app screen.
To change your PIN, select Change PIN from the Options menu.
You will first need to enter your current PIN.
Then enter your new PIN. Then confirm your new PIN by entering it again.
A confirmation message will appear on your phone telling you that you have successfully changed your PIN.
Remember to keep your personal information safe by not sharing your PIN or writing it down where it could be found.
Enable Face ID/Touch ID/Fingerprint Access
This option allows you use the Face ID/Touch ID (iOS) or Fingerprint Access (Android) settings you have set up on your phone, in order to access the app
Securely reset device
This option removes all forms of identity from the Digital Licence app, and you will need to login again.
You may be asked to do this as part of troubleshooting if you are experiencing an issue with your app.
Terms and conditions
This option shows you the terms and conditions you accepted as part of the onboarding process, when you first signed in to the Digital Licence.
Go to TMR online services
This option takes you to our website where you can login to perform online services, such as renewing vehicle registration or updating your customer details.
Give us your feedback
This option allows you to report a problem, suggest an improvement, or give any other feedback on the app.
Troubleshooting
No internet service
The Digital Licence app stores your encrypted information on the device. Using the internet, it will regularly check with our systems to ensure the information in the app is up to date.
If no internet service is available when you open the app, it will use the latest version of your information stored on your device. So you can continue to use the app to verify your identity.
Location services
The Digital Licence app uses Bluetooth technology to transfer information to another Digital Licence. The 'Location services' setting on your device must be active for this transfer to work correctly. The app does not track your location.
Flat battery
It is your responsibility to keep your device charged for situations when you expect to need your Digital Licence.
Logging onto the app on a new device
For security reasons you cannot transfer the app between devices and will need to download a new app from the app stores, and log in using your Queensland Digital Identity (QDI). It is also recommended to reset the Digital Licence app on the old device if no longer required.
If you are logging onto your app for the first time on a new iPhone, you may encounter the following issue:
"Unable to login with FaceID. Please enter your PIN to continue." Followed by "Something went wrong. An error has occurred. Please try again."
Please do the following to resolve this issue:
Delete the app from your phone
Clear your cache
Reinstall the app
Login.
I've lost my phone
When you install the Digital Licence app, you must create a PIN, and optionally, enable Face ID/Touch ID (iOS) or Fingerprint Access (Android). Every time you open the app, including switching between apps, you need to enter your PIN, or scan your finger/face. Your private information is encrypted on your device and only available after the PIN is entered or Face ID/Touch ID/Fingerprint Access are recognised.
If you lose your phone, your private information is protected by the security features you have enabled this in the app, as well as any security features you have enabled to access your phone (such as fingerprint or face scan).
If you lose your phone, contact us on 1800 317 389 and we will remove your credentials from the lost device. That way, if someone is able to get past your phone and app security, your credentials will no longer be in the app.
When you get a new device, you can install the app. Your credentials will download automatically when you log in to the app.
This is one of the ways that the digital licence is more secure than a physical card, which could be misused if found.
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When you install the Digital Licence app, you create a PIN, which must be entered every time you open the app.
Your private information is encrypted on your device and only available if the PIN is known.
If you lose your phone, your private information is protected by the app PIN and the security features you have enabled on your phone.
If you lose your phone you can call 13 23 80, Monday to Friday excluding public holidays and we will remove your credentials from the lost device.
This means even if someone can get past your phone's security and the app security, your personal details will no longer be in the app.
When you get a new device you can install the app, and once you have logged in, your TMR credentials will download.
This is one of the ways the Digital Licence app keeps your personal information safe from fraud or misuse.
Additional support
Still having issues with the app? Contact us on 1800 317 389 and our team will work with you to get it running smoothly again.
